Computing

In case of computer-related problems or questions, please email support [dot] ischoolutoronto [dot] ca or submit a request using on-line form and the appropriate IT team member will attend to your request as soon as possible.

We will be resetting Faculty of Information Account Credentials on April 9th, 2012.  If you are affected by this change you should have received an email regarding the procedures.  You can also view the details of the email and please ask us any questions you may have.

The iSchool's IT support team provides support for the following areas:

Support area	Description	Contact
Advising	Equipment, requirements, technologies etc.	ivan [dot] sestakutoronto [dot] ca (Ivan)
Audio-Visual	Projectors, videoconferencing	tony [dot] lemmensutoronto [dot] ca (Tony)
Classroom	AV, in-course computing, lecture capture	tony [dot] lemmensutoronto [dot] ca (Tony)
Desktop	Workstation deployment & administration	tony [dot] lemmensutoronto [dot] ca (Tony), gabriel [dot] mogautoronto [dot] ca (Gabriel)
Hosting	Site & application hosting	ivan [dot] sestakutoronto [dot] ca (Ivan), alex [dot] dvornyakutoronto [dot] ca (Alex)
Network	Internet & local network connectivity	gabriel [dot] mogautoronto [dot] ca (Gabriel), ivan [dot] sestakutoronto [dot] ca (Ivan)
Security	Securing all aspects of information technology	gabriel [dot] mogautoronto [dot] ca (Gabriel), ivan [dot] sestakutoronto [dot] ca (Ivan), alex [dot] dvornyakutoronto [dot] ca (Alex)
System administration	Windows & Linux server management	gabriel [dot] mogautoronto [dot] ca (Gabriel), alex [dot] dvornyakutoronto [dot] ca (Alex)
User	Help, training & consultations	tony [dot] lemmensutoronto [dot] ca (Tony), gabriel [dot] mogautoronto [dot] ca (Gabriel)
Web	Applications, web development, programming	alex [dot] dvornyakutoronto [dot] ca (Alex)

Desktops & laptops

Desktop computers

Available in the following locations:

• Inforum 4th floor open area
• Inforum e-classroom 417
• Margaret Cockshutt e-classroom 224/225
• Karen Melville e-classroom 116
• Inforum group study rooms 310, 415, 416 and 418 (advance booking for these is required)

Use your UTORid to login to these computers. 

Laptops

Macbooks and Dell Netbooks are available for the use of iSchool students. They can be signed out at the Inforum Information Desk with your TCard, and are due back by closing time.

Internet connectivity

All our workstations are hardwired for network access. In addition, wireless networks - UTORcwn, UofT or Eduroam - can be reached throughout both Bissell and iSouth buildings. 

Users are required to have their UTORid in order to access either the workstations or the wireless network.

System accounts & file storage

The majority of our computing services require a UTORid. Some of the iSchool's internal systems use a copy of UTORid credentials, which means you may need to sync your credentials.

Data storage

Students can save documents on their secure network drive N:. The quota is 1GB.

As well, students can borrow a blank USB drive from the Inforum information desk for transferring files.

Web, servers & hosting

The iSchool has an advanced virtual server setup and is able to accommodate the ever-growing requirements of the information field.

We host both Windows and Linux servers. Desktop infrastructure and some web services are supported by Microsoft Windows technology stack while the majority of web applications employ LAMP solutions. 

We host open-source applications like Drupal and Wordpress, commercial packages like Panopto and Ulteo, as well as custom software like Compass - our course evaluation system.

List of apps:

• iSchool Password Synchronization Tool - for synchronization of your UTORid account credentials with FI's system
• iTube - Capture and live stream courses, meetings, presentations , in-class discussions etc.
• V-Apps - Remote access through a web browser to commonly used application, network resources, shared drives, and printers
• iFiles - secure large file transfer system with plug-in for Microsoft Outlook