In case of computer-related problems or questions, please email support [dot] ischoolutoronto [dot] ca or submit a request using on-line form and the appropriate IT team member will attend to your request as soon as possible.
Portal (Blackboard LMS) questions and problems should be addressed via www.portalinfo.utoronto.ca
MSDNAA & DreamSpark
The Faculty of Information is a member of the Microsoft Developer Network Academic Alliance (MSDNAA). The MSDNAA provides Microsoft software free of charge to eligible students for instructional purposes. For details see the MSDNAA Student Use Agreement.
To be eligible for MSDNAA, you must have an active CDF account. To setup a MSDNAA account, send email to support [dot] ischoolutoronto [dot] ca The subject of the email should say DreamSpark and the body of the email can be empty.
You will get a confirmation message which you must reply to for the MSDNAA account creation process to begin. You must send this reply from your activate CDF account, in order to confirm your eligibility. MSDNAA is term based. You are automatically enrolled in subsequent terms, depending on your eligibility.
The Microsoft DreamSpark program has more software available than MSNDAA. It offers Microsoft developer, designer, and gaming software for iSchool students. You will need an internet browser and a Windows Live ID account to verify your student status and to access Microsoft DreamSpark software. Once your student status is verified, you will need to verify once a year thereafter.
Information Services IT Policies
Please feel free to review the IT Policies document that has been approved by the Information Services Committee.
Please review our Service Level Agreement on response times and scope of services.
Please view our Classroom Services.
Desktops & laptops
Available in the following locations:
- Inforum 4th floor open area
- Inforum e-classroom 417
- Margaret Cockshutt e-classroom 224/225
- Karen Melville e-classroom 116
- Inforum group study rooms 310, 415, 416 and 418 (advance booking for these is required)
Use your UTORid to login to these computers.
Macbooks and Dell Netbooks are available for the use of iSchool students. They can be signed out at the Inforum Information Desk with your TCard, and are due back by closing time.
Users are required to have their UTORid in order to access either the workstations or the wireless network.
System accounts & file storage
Students can save documents on their secure network drive N:. The quota is 1GB.
As well, students can borrow a blank USB drive from the Inforum information desk for transferring files.
Web, servers & hosting
The iSchool has an advanced virtual server setup and is able to accommodate the ever-growing requirements of the information field.
We host both Windows and Linux servers. Desktop infrastructure and some web services are supported by Microsoft Windows technology stack while the majority of web applications employ LAMP solutions.
We host open-source applications like Drupal and Wordpress, commercial packages like Panopto and Ulteo, as well as custom software like Compass - our course evaluation system.
List of apps:
- iSchool Password Synchronization Tool - for synchronization of your UTORid account credentials with FI's system
- iTube - Capture and live stream courses, meetings, presentations , in-class discussions etc.
- V-Apps - Remote access through a web browser to commonly used application, network resources, shared drives, and printers
- iFiles - secure large file transfer system with plug-in for Microsoft Outlook